TERMS AND CONDITIONS

Thank you for choosing Icon Events India. We take all efforts to make sure that you have a delightful holiday experience. To avoid any misunderstanding, we request you to read, understand and abide by the below ‘Terms and Conditions’ before you book any tour or holiday and make any transaction with Icon Events India at any of the or at sales partners or online on Our website. Once you book any tour or service with Icon Events India, it is understood that you are giving your consent to accept and abide by the ‘Terms and Conditions’.
The right to modify, adjust, add, amplify, or waive any requirement, representation, term, or condition stated in the “Terms and Conditions” is reserved by “Icon Events India.”
Icon Events India reserves the right to substitute an alternative, legally enforceable provision for any element of these “Terms and Conditions” in the event of an unforeseeable force majeure event or a change in government policy.
The ‘Terms & Conditions’ herein, along with any other booking-related terms or communications issued on a regular basis, comprise the entire contract between you and Icon Events India.
Until the company has acquired the initial registration amount or deposit, as applicable, there is no agreement between the company and you

DESCRIPTION:

1. These ‘Terms and Conditions’ may also be referred as ‘Rules and Regulations’.

‘Website’ means www.iconeventsindia.com and ‘Web page’ means a page on the Website www.iconeventsindia.com
‘Brochure’ means a document with tour information in the form of a printed brochure, E-brochure, E-itinerary, leaflet, booklet, travel planner, Tour Price list, Tour Information Email etc.
‘Tour price’ means the price mentioned in the Tour Price Grid on the website/ brochure / E-brochure/ advertisements and social media etc. which is to be paid by guests for booking the tour. Taxes, surcharges, if any, are payable over and above the Tour Price.
‘Child’ means a guest who falls below the age of 11 years.
‘Infant’ means a guest who falls below the age of 2 years.
‘Extra bed’ or mattress means an additional roll-on mattress on floor in twin/ double bed room
‘Surcharge’ means an additional fee/ charge/ tax over and above the initially quoted tour price which is due to peak season/ special event, charged by the associates/ suppliers/ contractors/ tourism or government authorities.
‘Meal Service’ on tour comprise of pre-set breakfast (B)/ lunch(L)/ dinner(D) and/or any other snack as mentioned in the itinerary.
Jain Meal’ on tour means food without onion & garlic served at Lunch and Dinner as per the tour itinerary, not necessarily before sunset. It may be a buffet service or a table service.
‘VISA’ means ‘Visitor’s International Stay Admission’ is a conditional authorization granted by the immigration authorities of a territory to foreigners allowing them to enter, remain within, or to leave that territory for a specified period of time. This is in the form of a paper authorisation or a stamp/sticker endorsed on the applicant’s passport.
Please note IconEvents India is a facilitator and we do not have any role in the granting / rejecting of the Visa.
An occurrence or condition that Icon Events India cannot control, directly or indirectly, in carrying out its commitments or responsibilities related to the tour is referred to as a “force majeure.”

war, hostile invasion, act of foreign enemies;
rebellion, revolution, terrorism, insurrection or civil war;
political unrest, government orders, riots, commotion, disorder, curfews, strikes, lockouts etc.;
any act or omission of any government instrumentality;
a change in legal requirements;
infectious diseases, epidemic, pandemic;
explosion, fire, flood, drought, tsunami, earthquake, volcanic eruption, hurricane, tempest, typhoon, cyclone, snowstorm, thunderstorm, landslides and other exceptional natural calamities and acts of God;
ionizing radiation or contamination by radioactivity from any nuclear fuel/ waste or radioactive toxic explosive of any nuclear assembly;

2. Cancellation policy:

‘Cancellation Policy’ refers to a clause in Icon Events India’s ‘Terms and Conditions’ that outlines the appropriate cancellation fees that guests will be responsible for paying in the event that their tour is cancelled.
Whenever a guest cancels a tour for any reason, they are responsible for paying a fee known as a “cancellation charge.”

‘Refund’ means repayment of the sum of money to the guest paid by him/her at the time of booking the tour after deducting the applicable cancellation charge

3. Booking

Booking of Group Tour, through Sales Channels or Online through website:

Any guest who enquires about or purchases any product offered by Icon Events India through its website, Sales Team agrees to enter into a contract with IconeventsIndia. A contract is said to have been executed by both the parties i.e. IconeventsIndia and the guest. Once a contract is executed, both the parties are bound by the ‘Terms and Conditions’ mentioned on website/ brochure/ booking form.
When a guest books the product/ service offered by IconEvents India, provides his/her information and consent for initiating the booking and thereafter makes the payment of registration amount, indicates that the guest is interested in the tour and has read, understood and accepted all the ‘Terms and Conditions’ mentioned on iconeventsindia website/ travel partner/ brochure / booking form.
In case, the booking formalities are processed by the guest on behalf of his/her family, s/he is deemed to have been authorized to do so by his family members after reading, understanding and accepting all the ‘Terms and Conditions’ mentioned on iconeventsindia website/ travel partner/ brochure / booking form.
A guest must be eighteen (18) years or above to make a booking.
The guest must make sure that all the information they enter on the booking form is valid because this information will determine how their reservation is handled. The guest will be responsible for any losses or amendment costs incurred as a result of inaccurate information.

4. Communication with the Guest:

Any communication by Iconeventsindia will be made through e-mail, WhatsApp, sms, all etc. on the registered legitimate contact details provided on the booking form by the guests and shall be deemed to have been communicated to and received by the guest. Guest’s must ensure that number is valid and messages are checked periodically.

Physical and Mental Fitness:

When the guest books the tour or when someone else books the tour for him/ her, then it implies that the guest is physically and mentally fit to travel to that particular destination. It is very important for the guest to take care of his/ her health throughout the tour and carry the required medication if any with doctor’s prescription. Icone Events India reserves the right to decline the booking or discontinue the guest from the tour if guest is found unfit to travel or his medical condition is causing inconvenience to fellow travellers. Any expenses due to health issues arising on tour shall be entirely borne by the guest and we shall not be held responsible in any manner whatsoever

5. Tour Price, Tour Registration, Payment:

To book any tour/ package/ service, guest must make the payment to ——————– by Cheque, Demand Draft, NEFT, RTGS, IMPS, Payment app/ wallets like BHIM, PhonePe, Gpay, PayTM or any UPI ID. All payments should be in the name of—————————————.
We support ‘Go Digital’ movement of India and request our guests to make digital payments.
In case of payments made using Credit Card, Debit Card and Online Transfer, convenience charge of 1.8% shall be levied and will be paid extra by the guest.
The tour price printed / advertised / quoted to the guests is dynamic. Subject to seat availability, a guest who books the tour early is likely to receive the Company’s stated or offered lowest price ( Discounted Price). Similar to this, a visitor who books the tour at the last minute could be given excessive prices or the opposite. This pricing structure has been adopted to encourage early tour reservations or last-minute seat filling. Thus, it should be evident that different tour rates for the same group of travellers are likely to have been paid. The Company will not consider any kind of claim related to the same.
The Company reserves the right to alter or amend the price published on the website/ brochure/ proposal in case of increase in taxes, fuel charge, YQ/YR taxes, visa fee, unprecedented foreign exchange fluctuation etc., which will have to be borne by the guest and to be paid before the departure.
Tour price does not include government taxes and are to be paid extra. As per government’s current regulations, 5% GST (Goods and Services Tax) is applicable on every tour/package and guests will have to pay the same over and above the tour price. In addition to this, effective from 1st October 2020, government has levied TCS (Tax Collected at Source) on GST inclusive tour/package price of international/overseas travel packages. The TCS rate is either 5% or 10% depending of certain requirements. Those guests who have submitted PAN copy, Aadhaar copy and have filed their Income Tax Returns (ITR) for previous two assessment years need to pay 5% TCS. Those guests who do not possess PAN and Aadhaar or have not filed their Income Tax Returns (ITR) for previous two assessment years, will have to pay 10% TCS. The TCS collected can be claimed while filing annual income tax returns. The TCS amount will reflect in the Form 26AS of the guest in whose name invoice is raised (i.e. Family Head), irrespective of the person who has made the payment for the tour/package. Hence while booking guests must ensure that the family head is selected properly in order to claim the benefit at later stage. Once the TCS amount is collected from the guest, it cannot be refunded by Icon Events India, as it is paid to government and reflects against the Form 26AS of the guest. The TCS is not applicable in case of corporates, who possess TAN (Tax deduction & collection account number) and claims TDS while making their tour/package payment.
If the guest has booked the tour online, the guest needs to reconfirm and authenticate the information provided at the time of online booking. Company reserves the right, to cancel the booking and forfeit the amount paid in case of any misleading information provided by the guest.
The registration amount paid at the time of booking is non-refundable and interest free, subject to the Cancellation and Refund Policy. Registration amount differs from tour to tour. For tours where cruise booking is required, the registration amount will be higher compared to other tours.
Tour price must be paid in full, 45 days before the tour departure; in case if tour is booked within 45 days of the departure date, guests must make full payment of the tour price at the time of booking itself. For any reason if the registration amount is not paid in full at the time of booking, guest will ensure that the balance registration amount is paid within 3 days of booking; else booking stands cancelled.

General Inclusions in the Tour Package

Accommodation.
Transport.
Meals as mentioned in the itinerary.
Sightseeing as mentioned in the itinerary.
Tour Manager services.
Visa Fees of Indian Nationals
Driver and guide tip.

This list is illustrative and not a complete list and includes all the other inclusions as mentioned in the itinerary of the respective tour.

Payment Options

Documents Required for Booking a Tour:

A guest must have a valid photo ID Proof for booking a tour and a valid passport for booking an international tour. As per the circular issued under RBI regulations, submission of PAN card and AdharCard for international tours is
mandatory. A guest must also submit all the documents as per the rules and guidelines issued by the respective visa consulate/embassy.
It shall be the sole responsibility of the guest to hold valid travel documents and statutory clearances such as passports, visas, confirmed air tickets, insurance, any medical or legal certificates etc. to travel on the tour.
If the guest does not possess the documents stated by the authorities or fail to submit within stipulated time, then the booking will be cancelled and cancellation charges will be applied ‘Cancellation Policy’.

Passport:

For travelling abroad, all guests including children and infants must be in possession of a machine-readable passport valid for minimum of 180 days from their tour return date, along with the applicable visas. Guest must check all the
details of their passport for accuracy like name/ address/ validity/ expiry date/blank pages for visas etc. Guests booking Europe tour should ensure that the passport validity is for a maximum of 10 years. Old passports with 20 years’
validity and handwritten passports are not accepted. Guest should ensure that the passports are well maintained, its pages are serially numbered and not damaged/ tampered/ scribbled/ stapled/ torn etc.
If any passport related issue leads to tour cancellation, then the guest is liable to pay applicable cancellation charges. For few tours, IconeventsIndia as a facilitator collects guest’s passport and submits to various private entities or
consulates or embassy. IconeventsIndia does not hold responsibility and is not liable to pay compensation/ refund/ claim if the passport gets lost or damaged during this process as it does not have direct /indirect control on these
authorities and their operations.

Visa

A visa is a mandatory authorization issued by the consulate that permits the guest/s to enter their country for a limited period of stay. Guest/s must ensure that they possess valid visas for joining the tour. IconeventsIndia is a visa facilitator, who assists guest/s for preparing visa documents, submitting them & collecting the passports from the consulate on their behalf wherever applicable. Few consulates send the passport directly to the guest’s residence.

During the visa process, the consulate may contact guest/s for more details or call for personal interview, irrespective of all relevant documents being submitted. Guests must ensure that correct address and contact details are filled on the visa application form. The decision to issue visa is at the sole discretion of the respective consulate and IconeventsIndia does not have any control on the decision of the consulate and cannot raise any objection to it either. Guest cannot take any legal action against IconeventsIndia on such rejection of visas.
Once the passport is received by the guest from the consulate, guest must verify the visa copy/ stamp for any error or discrepancy in the name, gender, passport number, type of entry, validity, date of entry/ exit, duration of stay (as per the tour itinerary) etc. Any discrepancy must be intimated immediately to IconeventsIndia’s Travel employee. We will try our level best to get it corrected from consulate, however the company cannot guarantee the in-time corrective action and will not be responsible for any consequences arising due to the same.
For Schengen visa of Europe tours, full payment of the tour price is to be made before processing the visa application. In case of part payment, sufficient bank balance equivalent to the total tour price must be maintained at least for six months by the guest/s in their bank account.
For certain countries, if the valid visa is on the old passport, then the guest has to carry both, the old as well as the new passport on tour. For certain countries guests are required to transfer the valid visa on the old passport to their new passport from respective consulate. Guests should get it transferred before the tour departure and bear the cost if any. Guests should keep themselves updated about the prevailing rules of the respective country/ consulate/ embassy.
If guests possess valid visa for the duration of the tour or wish to process the visa(s) on their own, then that should be brought to the notice of the IconeventsIndia Travel Advisor at the time of booking itself. In such case guests will be entitled to visa fee reduction.
It is the responsibility of the guest to submit all documents required for the application of the visa well in advance to IconeventsIndia. Guests must take a note that even if they have booked or submitted their visa documents sufficiently well in advance, few consulates have restrictions on how early a visa can be applied/processed before the tour departure date. Due to the high demand at the consulates or embassies, visa processing time may be longer than expected. Sometimes even if we submit the documents well in advance, visas may get delayed and may not be received before the departure of the tour, in such case if guest cannot join the tour, then cancellation charges as per Cancellation Policy will apply.
If guest has any dispute with the consulate/ embassy and decides to legally challenge the authority, IconeventsIndia will not be a party to it and will be unable to represent anything in that matter.
Any hike in visa fee/ VFS charge / service charge in between the tour launch and visa application date, must be borne by the guest.
Due to any reason whatsoever, sometimes we may need to apply for an additional visa other than the visa(s) which are already included in the tour price. In such case guests will have to bear the additional visa cost.

Immigration:

Holding a valid visa only allows a guest to enter the respective country’s immigration point. Granting or rejecting the permission to enter that particular country is solely upon the discretion of the immigration authority of that country.
Sometimes a guest may be interrogated/ held back/ deported by the immigration authority. In such cases, the guest may miss out on the itinerary program or will have to join the tour in-between or discontinue the tour. All the expenses incurred in this situation will be borne by the guest/s Iconevents India is not responsible for the same and guest will not be eligible for any refunds and compensations from Iconevents India ‘Cancellation Policy’

Room Type/ Category:

Generally, the rooms are twin/double or single bedded and extra bed (if needed) is provided in the form of a mattress on the floor. Guests can upgrade the room to suite/ family room/ specific view room etc. subject to availability by paying an additional cost. If any guest wishes to have an additional room on tour, s/he can do so subject to availability by paying an additional cost.
Single rooms are comparatively smaller in size and may be located on a different floor or in a corner of the hotel.
Assignment of rooms to an individual or a group is at the discretion of hotel/associate/ supplier providing said service and is not controlled by IconeventsIndia

Check-In and Check-Out Time:

It is a common practice amongst hotels in India and around the world that check-in time for travellers is 3 pm and check-out time is 10 am. Our tour programs and itineraries are planned accordingly. Guests should be aware that
even if we reach the destination early in the morning, we cannot check-in to the hotel and in that case, we will try to complete one or more sightseeing/s before check-in.
If individual guests on their own want to check-in early or check-out late, she/he can request the same and avail it subject to availability by paying an additional charge.

Children Sharing Room with Parents:

For the convenience and comfort on tour, it is recommended that a family of three should opt for a double room with extra mattress and a family of four should opt for two rooms. Internationally, most of the hotels do not allow four
people in one room for safety reasons.

Damage Caused to Property:

Any damages caused to the hotel rooms/ type of accommodation during the stay, shall be borne by the guest and has to be paid immediately or before check-out. If guests find any pre-existing damage in the room, it should be immediately brought
to the notice of the hotel staff. IconeventsIndia is not responsible for such losses in any form or liable to pay any charges.

Meals

Meals on tour are served as written in the itinerary These are pre-set menus which mostly include Indian meals and sometimes local or international cuisine depending on the destination and tour.

If informed at the time of booking, Jain meal/ meal without onion & garlic is served at Lunch and Dinner as per the tour itinerary, not necessarily before sunset. It may be a buffet service or table service.

A baby meal generally includes milk, plain dal and rice. We recommend that guests with very young kids should carry their regular baby food if needed.

Any missed meal due to any personal reason of the guest will not be substituted or compensated.

Liabilities and Responsibilities

Iconevents India coordinates with various independent service providers for tour related services which include but is not limited to cruises, transporters, sightseeing companies, hoteliers, restaurateurs, caterers, snacks suppliers etc. Though the company takes utmost precaution to ensure the smooth operation of the tour, it has no control over the operations and the running of these service providers. Thus, in case of any issues faced by the guests at the time of availing the service (which is
the sole responsibility of the service provider) The Company shall not be responsible or liable for compensation of any kind of
operational inefficiency, misrepresentations, acts, omissions, errors, warranties, breaches or negligence on part of any service provider.

Icon Events India will not be liable for provision of medical care or the adequacy of any care that may be rendered in case of medical emergency or accident, and is not responsible for such risks and dangers that may arise beyond our control.

Contact Us

For any query or complaint about your tour, payment, refund, website or Terms and Conditions etc., you may contact us via e-mail : info@iconeventsindia.com – telephone number: +91 7404040726
Address:
Vaswani Chambers, Worli WeWork Vaswani Chambers, 1st Floor, 264-265, Dr Annie Besant Rd, Municipal Colony, Worli Shivaji Nagar, Worli, Mumbai, Maharashtra 400030